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TERMS & CONDITIONS

This website is owned and operated by Above the Clouds. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an apparel item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products/ services displayed at any time and to correct pricing errors that may inadvertently occur. We may, without prior notice, change the products/ services; stop providing the products/ services or any features of the products/ services we offer; or create limits for the products. We may permanently or temporarily terminate or suspend access to the products/ services without notice and liability for any reason, or for no reason.

PRIVACY POLICY

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the www.atcthebrand.com website.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at www.atcthebrand.com unless otherwise defined in this Privacy Policy.

INFORMATION COLLECTION AND USE
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.


LOG DATA
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us which is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

COOKIES
Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these "cookies" to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

RETURN POLICY

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.


If the product you received is deemed defective your order is eligible for a return or exchange. 

IF YOU RECEIVED A DEFECTIVE OR WRONG PRODUCT:
Email liveaboveatc@gmail.com, please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or the wrong item.

SHIPPING POLICY

Due to complications regarding the COVID-19 virus and social distancing practices, orders may take 7-16 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For international shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event, you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues:
Above the Clouds WILL NOT BE HELD LIABLE  for any shipping address discrepancies which include lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

DELIVERY FAILED:
If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

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